Privacy Policy

Thank you for visiting Aquacendo.com (“we” or “website”). We are committed to protecting your privacy and ensuring that your personal information is fully protected when you use our services. This privacy policy explains how we collect, use, store, share, protect, and process your personal information, and details the rights you have in this process.

This privacy policy applies to all services provided through our website or applications. If you do not agree with our privacy policy, please do not use our website or services.

1. Information We Collect

We collect the following types of personal information:

  • Identity Information: Such as your name, gender, date of birth, etc.
  • Contact Information: Such as your email address, phone number, mailing address, etc.
  • Payment Information: Such as your credit card information, billing address, etc.
  • Technical Information: Such as IP address, device information, browser type, operating system, etc.
  • Other Information: Such as other information you provide when interacting with us (e.g., survey feedback, customer support communication records, etc.).

2. Purposes of Collecting Personal Information

We collect personal information for the following purposes:

  • To provide, maintain, and improve our products and services.
  • To process your orders and payments, and provide customer support.
  • To send you order confirmations, shipping notifications, and other related information.
  • To push personalized content and advertisements to you based on your interests and preferences.
  • To ensure the security of our website and prevent fraudulent activities.
  • To comply with laws, regulations, or government requirements.

3. Basis for Processing Personal Information

According to GDPR and 《Personal Information Protection Law》, we process your personal information based on the following legal grounds:

  • Consent: You consent to our collection and use of your personal information in specific circumstances.
  • Contract Performance: We need your personal information to fulfill our contract with you (e.g., processing orders and payments).
  • Legal Obligations: We may need your information to comply with legal or government requirements.
  • Legitimate Interests: We may process your personal information based on our legitimate interests, provided that these interests do not infringe upon your rights and freedoms.

4. User Rights

According to GDPR and 《Personal Information Protection Law》, you have the following rights:

  • Right of Access: You have the right to access the personal information we hold about you.
  • Right to Rectification: You have the right to request updates or corrections of inaccurate or incomplete personal information.
  • Right to Erasure (Right to be Forgotten): In some cases, you can request the deletion of your personal information, unless we have a legal obligation to retain that information.
  • Data Portability: You can request that we transfer your personal information to another service provider.
  • Right to Object: You have the right to object to our processing of your personal information based on legitimate interests, especially in the case of direct marketing.
  • Right to Withdraw Consent: If you have consented to our collection and processing of your personal information, you have the right to withdraw your consent at any time, but withdrawal of consent does not affect the legality of processing before withdrawal.

If you wish to exercise the above rights, please contact us through the following contact information.

5. Data Storage and Protection

We will take appropriate technical and management measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All transmitted sensitive data (such as payment information) will be processed through secure encryption. Although we take reasonable protection measures, please note that no data transmission over the Internet can be guaranteed to be 100% secure.

6. Data Retention

We will retain your personal information in accordance with the following principles:

  • Store only for the period necessary to achieve the purposes described in this privacy policy.
  • We may need to retain certain information (e.g., financial information, transaction records, etc.) beyond our normal storage period in accordance with legal requirements.

7. Data Sharing and Transfer

We will not sell your personal information to third parties, but we may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with companies that provide services, such as payment processing, logistics distribution, customer support, etc.
  • Legal Requirements: We may disclose your personal information in accordance with legal requirements, court orders, or government directives.
  • Mergers and Acquisitions: If we undergo a merger, acquisition, or asset sale, your personal information may be part of the transaction.

Your personal information may be transferred to regions outside the European Union. In such cross-border transfers, we will ensure that appropriate protection measures are taken to comply with the requirements of GDPR and relevant Chinese laws.

8. Processing of Sensitive Information

We do not actively collect sensitive personal information (such as health information, race, religious beliefs, etc.). If we need to collect such information, we will seek your explicit consent and take additional protective measures.

9. Updates to the Privacy Policy

We may update this privacy policy from time to time. We will post the updated privacy policy on this page, and the updated policy will take effect from the date of posting. It is recommended that you periodically review this privacy policy to understand our latest privacy protection measures.

10. Contact Us

If you have any questions about our privacy policy or need to exercise your rights, please contact us through the following methods:

  • Email: contact@aquacendo.com